FAQ

How long will my order take to arrive?

We know you’re excited to light up your space! Orders are shipped within 1-3 business days after your order is placed. Please keep in mind that external factors may sometimes cause delays.

Do you offer free delivery?

Yes, we do! Enjoy free delivery on all orders over €100. For orders under €100, delivery costs will be calculated at checkout.

What payment methods do you accept?

We aim to make your shopping experience easy and secure. You can pay using iDEAL, Visa, MasterCard, or PayPal, whichever option you prefer.

Can I track my order?

Absolutely! Once your order is on its way, you'll receive a confirmation email with a tracking link to follow your candles' journey to your doorstep.

What is your return policy?

Your satisfaction is our priority! Not completely happy with your purchase? You can return it within 14 days of receiving it. Just ensure the candles are unused and in their original packaging. Click here to view our full return policy and get all the details. Need help? Feel free to contact us - we’re happy to assist!

What if my candles arrive damaged?

We handle our candles with care, but if they arrive damaged, please get in touch right away. Send us a photo of the damaged items, and we’ll arrange a replacement or refund as quickly as possible.

Do you offer discounts?

We love to treat our customers! Keep an eye on our website and subscribe to our newsletter for exclusive offers and discounts.

How can I get in touch with you?

We’re here to help! If you have any questions or just want to say hello, head over to our contact page. We’ll respond as quickly as possible!