PRIVACY POLICY

Last updated: December 04, 2024

This privacy policy explains how Dileesa ("the site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.dileesa.nl ("the site"), or when you otherwise communicate with us about the site (collectively referred to as the "services"). For this privacy policy, "you" and "your" refer to the user of the services, whether you are a customer, a website visitor, or another individual whose information we collect under this privacy policy.

Please read this privacy policy carefully.

1. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy occasionally to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on the site with a revised "last updated" date. Where required, we will notify you and take any other necessary steps as per applicable law.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the services, we collect personal information about you from various sources. The information we collect and how we use it depends on your interactions with us.

In addition to specific uses detailed below, we may use your information to:

  • Communicate with you
  • Provide and improve the services
  • Comply with legal obligations
  • Enforce terms of service
  • Protect the services, our rights, and the rights of users or others

Information you provide directly
We collect personal information you share with us, such as:

  • Contact details: name, address, phone number, and email.
  • Order information: billing and shipping addresses, payment details, and order details.
  • Account information: username, password, and security information.
  • Customer support details: information provided in communications with us.

Information collected automatically
We collect information about your interaction with the services ("usage data") using cookies, pixels, and similar technologies. This includes:

  • Device and browser information
  • Network connection details
  • IP address
  • Other interaction data

Information from third parties
We may receive information about you from:

  • Vendors supporting the site (e.g., Shopify, payment processors)
  • Analytics providers and advertising partners

We treat all third-party information per this privacy policy.

3. COOKIES
We use cookies to:

  • Improve functionality and performance
  • Run analytics
  • Personalize services and advertising

For specific information about the cookies we use, including those related to Shopify, see Shopify's cookie policy at https://www.shopify.com/legal/cookies.

You can manage cookies through your browser settings. Note that disabling cookies may impact your experience with the services.

4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to:

  • Service providers: such as payment processors, IT management, and shipping partners
  • Business partners: for marketing and advertising purposes
  • Legal authorities: when required to comply with laws or enforce our terms
  • Affiliates: for operational purposes

We do not disclose sensitive personal information without your consent or use it to infer characteristics about you.

5. THIRD-PARTY WEBSITES AND LINKS
Our site may include links to third-party websites. We are not responsible for their privacy practices. Always review the policies of third-party platforms before sharing personal information.

6. CHILDREN'S DATA
The services are not intended for children under 16, and we do not knowingly collect their information. If you are a parent or guardian of a child whose information has been provided to us, contact us to request its deletion.

7. SECURITY AND RETENTION OF YOUR INFORMATION
We take measures to protect your personal information, but no system is completely secure. Retention periods depend on factors such as legal requirements, resolving disputes, or maintaining your account.

8. YOUR RIGHTS
Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Delete or correct your information
  • Receive your information in a portable format
  • Opt out of targeted advertising or data sharing
  • Withdraw consent for data processing where applicable

You may request the deletion of your data unless we are required to retain it for legal reasons. To exercise any of these rights, you can contact us at info@dileesa.nl.

We will verify your identity before responding to requests. Contact us for more details.

9. COMPLAINTS
If you have concerns about how we handle your personal information, you can contact us using the contact details below. We will do our best to address your complaint promptly. If unresolved, you may lodge a complaint with your local data protection authority.

10. CONTACT
For questions, complaints, or to exercise your rights, reach out to us:

  • Email: info@dileesa.nl
  • Address: Kalander 24, Wormer, 1531 NE, Netherlands

We are the data controller unless stated otherwise.